Support Centre


cococa is a brand new venture for all your domestic needs.

No, it is for people all over the world.

No, it is free of cost.

"You can choose to sign up on the cococa website: You can also download and install the cococa app from Google PlayStore or Apple Appstore."

"Search for cococa on Google PlayStore or Apple Appstore to download and install the app on your mobile phone. Play Store: Store:"

"No, it is for all. Indian residents can choose to register by entering their mobile number. An OTP will be generated to that number. Upon entering the OTP, registration is completed."

"If you have an Indian mobile number you can register through that. But make sure you will be able to enter the OTP sent to that number before timeout. Or you may choose to register with your email ID."

Foreign nationals may register through their email ID only. An OTP (One Time Password) will be generated to your email. You may complete the registration procedures by entering that OTP.

"Yes, upon completing registration, you will be assigned a personal profile. This profile will contain all your orders, rewards etc."

"Click on the ‘FORGOT PASSWORD’ tab and an OTP will be sent to your registered mobile number/ email ID. You can choose to enter a new password and continue using cococa."

Yes, you must have to open an account to purchase from cococa.

If you're looking for a specific item, enter the product name into the search box on the home page and we'll show you all the matching results. Click on "Add To cart" for the product you wish to purchase. You can see the product and amount details. If the details are as per your expectations click “Place your order”. Enter the address with the pincode you wish to ship and select payment option, click on ""Proceed Checkout"" to continue. Once your order has been placed, you will receive order details on email, whatsapp, and sms(Indian customers). For foreigners, the order details will be send through email & whatsapp. On the Order summary page, you can view the summary of ordered products.

Sure! Multiple orders can be booked at one single time by simply adding them to your shopping cart. However, each order booked is subject to your delivery Pin Code being serviced by our delivery partners.

It is our endeavor to service all deliverable locations in India. However, your Pin Code may not support delivery because of the following reasons, -Your pin code may not be currently serviced by our delivery partners. -Our nearest Distribution centre may have run out of stock for your desired product.

As soon as you place your order, you would receive an order confirmation to mail, sms & whatsap from us with your order and shipping details.(For indian customers) For foreigners, the order confirmation details will be send to email & whatsapp.

It will be shown on product list page, because delivery time depends upon the products.

Fill the quick order form with required data and upload list of items and request for estimate. You will receive an estimate from our representative through email or mobile.

Once you have selected the desired product, cococa’s trusted payment gateway accepts the below mentioned payment options to confirm the order and complete the transaction online: 1.Credit/Debit Cards: Visa, MasterCard, Rupay, Maestro 2. Internet Banking 3. EMI 4. UPI 5. Wallets: Mobikwik, 6. Pay on Delivery (available in selected pin codes).

cococa does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. All your transactions online are protected & secured by SSL (secure socket layer) technology.

EMI (Credit Card) stands for 'Equated Monthly Installment' and it’s a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank.
Cancellations and Returns

Dial 98 46 39 44 44 to speak to cococa customer care executive . You must explain your issue in a clear and concise manner. The executive will ask for some information like your Order ID, registered mobile number or email ID, in order to raise an official complaint. Or Mail your issue in a clear and concise manner including Order ID, registered mobile number or email ID to [email protected]

"Dial 98 46 39 44 44 speak to cococa customer care executive or mail to [email protected] about the return of product. The product should be unused, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals. Only products that can be resell will be accepted for return."

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